NordPass standalone extension FAQ

The new NordPass extension offers a way to use NordPass without installing the desktop application. With the new extension, our users can enjoy a smoother experience without losing any of the features that the NordPass desktop application offers. 

 

In this guide, you will find instructions on switching to the new NordPass extension and the main information about the new NordPass browser experience. 

 

How to check if you have the new extension

You can check which version of the NordPass extension you have installed in your browser's Extensions tab. The new extension is called 'NordPass Password Manager & Digital Vault'. If you see 'NordPass (desktop app version)', that means you have an old extension and need to update to the new one.

 

How to switch to the new NordPass extension

Installing the new extension on Chrome, Edge, Opera, Brave, and other Chromium-based browsers

  1. Go to Chrome Web Store and search for 'NordPass'. Make sure to choose ‘NordPass® Password Manager & Digital Vault’.

  2. Select the "Add to Chrome" button. 

  3. Open the Extensions menu by clicking the puzzle piece icon next to the address bar and click the "Pin icon" to access NordPass more easily.

 

Installing the new extension on Firefox

  1. Go to the Firefox add-ons page and search for 'NordPass'. Make sure to choose ‘NordPass® Password Manager & Digital Vault’.

  2. Select the "Add to Firefox" button.

 

Installing the new extension on Safari

  1. Go to the App Store and search for NordPass.

  2. Select the "Download" button.

  3. NordPass will be added to your Safari browser. Click the blue NordPass icon next to the address bar to open NordPass.

 

How to uninstall NordPass (desktop app version) extension

Chrome, Edge, Opera, Brave and other Chromium-based browsers

  1. Type "chrome://extensions/" in the address bar to see which extensions you have added. Alternatively, click on the "Extensions" button located in the upper-right corner.

  2. Next, click on the "Manage extensions" button, and select the "Remove" button under NordPass.

 

Firefox

  1. Type "about:addons" in the address bar to see which extensions you have added. Alternatively, click on the "Extensions" button located in the upper-right corner.

  2. Next, click on the "Manage extensions" button, and select the "Remove" button under NordPass. 

  3. Select the "Three-dots" button next to NordPass (desktop app version), then click the "Remove" button.

 

Safari

To remove the NordPass extension from Safari, you will need to uninstall the NordPass desktop application from your macOS device fully.

 

Frequently Asked Questions

Below is the main information about the new NordPass browser experience: 

  • What is the difference between NordPass (desktop app version) and the new NordPass extensions?
    The key difference is that the new NordPass extension does not depend on the desktop application. You can enjoy a smoother experience without losing any of the NordPass desktop application features.
     

  • What will happen if I have both extensions installed?
    You will receive the error message below if you have two NordPass extensions installed at the same time. The extension paired with the desktop app will be automatically disabled to prevent interruptions. You can choose to use the new extension or continue using the NordPass extension (desktop app version).
     

  • Can I continue using NordPass (desktop app version)?
    Yes, you can continue using the NordPass extension paired with the desktop application. In that case, make sure that you have only the NordPass (desktop app version) extension installed. 

    You can download the NordPass (desktop app version) extension from these links:

  • Can I use biometrics to unlock the new NordPass extension?
    Yes, biometrics can be used to unlock the NordPass extension instead of entering your Master Password.
     

  • Why am I asked to create a passkey when setting up biometric unlock?
    You might see a pop-up in your browser when setting up biometric unlock for NordPass. It is a part of the biometric unlock setup in NordPass. Select Continue in the pop-up to enable biometrics.
     

  • Can I use the NordPass extension on multiple browsers?
    Yes. However, unlike the desktop version, the new NordPass extension can have separate accounts connected to each browser or browser profile. This way, you can have NordPass readily available on your work and personal browser profiles without having to switch accounts in the app.

    In comparison, the desktop app version simply connects to the account you’re using on the desktop application and applies it to every browser and browser profile you are on.
     

  • Do I need to log in separately to the desktop application?
    Yes, since the NordPass extension works independently from the desktop application, you will need to log in to the extension and application individually.
     

  • Why is NordPass locked when I open my browser? 
    NordPass automatically locks when the autolock period is reached or when the browser is closed. You can change the autolock period in NordPass Settings. Learn more about the Autolock feature.

    To keep NordPass unlocked after the browser is closed, enable the Keep extension unlocked feature (We recommend enabling it only if you use the extension on a trusted device):

    1. Log in to the NordPass extension.

    2. Select that you would like to enable "Keep extension unlocked" by checking the checkmark below the Master Password.

    3. Select the "Confirm" button to proceed.

    4. Alternatively, change the "Autolock" feature to "Never".

      Note: If you have a Business Account, your organization’s Owner or Admin needs to enable additional settings in the Admin Panel to use the Keep extension unlocked feature.
       

  • I was using the |NordPas Beta Chrome extension; do I need to take any steps? 
    The NordPass Beta extension was automatically upgraded to the full version, and no extra steps are needed from your side.

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