How to generate a new Recovery Code?

NordPass Recovery Code is a randomly generated 24-symbol code that can be used to reset your Master Password. This guide will explain how to generate a new Recovery Code using your current Master Password or biometrics. 

 

    1. Log in to NordPass, and open Profile > Settings.

      IMG_0317.PNG

    2. Select Reset Recovery Code. 

      IMG_0318.PNG

    3. You’ll be notified that all previous Recovery Codes you’ve generated will no longer be valid. Choose Reset.

    4. In the next window, you will be asked to enter your Master Password. If you have biometrics enabled to unlock NordPass, you can use it instead of entering your Master Password. 

    5. Once the new Recovery Code is generated, save it somewhere safe because it is the only way to access your items if you lose your Master Password. You can Copy code to your clipboard or Download as PDF.

      Screenshot 2024-07-25 at 10.19.38.png
    1. Log in to NordPass and open Settings.

      Screenshot 2024-07-25 at 10.46.17.png

    2. Select Reset Recovery Code. 

      Screenshot 2024-07-25 at 10.46.42.png

    3. You’ll be notified that all previous Recovery Codes you’ve generated will no longer be valid. Choose Reset.

    4. In the next window, you will be asked to enter your Master Password. If you have biometrics enabled to unlock NordPass, you can use it instead of entering your Master Password. Select Continue to generate a new Recovery Code.



    5. Once the new Recovery Code is generated, save it somewhere safe because it is the only way to access your items if you lose your Master Password. You can Copy code to your clipboard or Download as PDF.

      Screenshot 2024-07-25 at 10.19.38.png

 

 

If you lost your Master Password and Recovery Code, your access can only be restored manually. Please contact our Customer Support team to reset your NordPass account.

Was this article helpful?