Multiple data centers for NordPass business FAQs

In this article, you will find answers to some frequently asked questions specific to NordPass in multiple data centers: creating and migrating your organization, inviting members, and item sharing restrictions.

Note: NordPass Business clients can choose to create an organization and store their customer data in either U.S. or EU data centers.
 

• How to create an organization in the U.S. or EU data center?
  • You can choose the data center where your customer data will be located when purchasing a plan or signing up for a business free trial.
    
    Note: Organization and its members' accounts are stored in the same data center.
     
• How to migrate an organization to a different data center?
  • Unfortunately, it is not possible to migrate an organization from one data center to another. However, you can export your items and create a new organization in a different data center.
    
    You can contact our Customer Support Team to receive further instructions.
     
• Why can't I see an invitation to join the NordPass organization in the EU data center?
  • All team members invited to an organization in the EU data center must follow the account creation instructions sent to their emails.
    
    If you've created your NordPass account without following the email instructions, it will be stored in the U.S. data center. As a result, you won't be able to join an organization in the EU data center with that account and will need to contact our Customer Success team to request account deletion. After deletion, reach out to the organization's Owner or Admin to send another invite.
     
• Why can’t I send invites to my team members?
  • Owners and Admins will see a message below if the invite cannot be sent, and those team members will automatically receive an email with instructions on how to join your organization.
    
    Refer to this guide for detailed steps on inviting members to the organization.
    
    
    
    Members that cannot be invited:
    • Member has a personal NordPass account, and the organization is created in the EU data center: members will need to contact our Customer Success team and request account deletion.
    • Member has a Business Account in a different data center: Owner or Admin will need to delete the member's account from the Admin Panel before they can be invited to another organization. Detailed steps for removing members from the organization.
       
• Can’t share items due to data center restrictions
  • NordPass items can only be shared with other members if both their accounts are in the same data center: accounts in the U.S. data center cannot share items with accounts in the EU data center, and the other way round.
    
    Note: For members to share items with people outside their organization, External Sharing functionality must be enabled in the Admin Panel settings. For instructions on how to enable External Sharing, please refer to this guide.