How to resolve NordPass Keychain Access prompts issue on macOS

Introduction

If NordPass keeps repeatedly asking for your Mac login password, the issue is likely caused by corrupted keychain entries. Removing these entries and allowing NordPass to recreate them typically resolves the problem. This guide will explain how to delete the existing NordPass entries from Keychain Access.

 

Here's what to do

  1. Close the NordPass desktop application.
  2. Press "Command (⌘) " + "Space" to open Spotlight, type "Keychain Access", and press "Return" to open the app.
  3. Select "All Items" button of the "Keychain Access" window.
  4. Search for "NordPass" in the search field.
  5. Find the NordPass entries and any entries containing nordpass.
  6. Select all relevant NordPass entries. Hold "Command (⌘)" while clicking to select multiple items. Make sure you delete all NordPass entries shown in the search results, not just one.
  7. Right-click the selected items and choose "Delete".
  8. Close Keychain Access and reopen NordPass.
  9. Sign in to NordPass again and select "Unlock NordPass" when prompted.
  10. When macOS asks for your Mac user password to allow NordPass to access the Keychain, enter your password and select "Always Allow". This allows NordPass to store the required credentials in your Keychain again.
  11. If the NordPass entries cannot be deleted, or the Keychain prompt continues to appear after completing these steps, contact Customer Support so we can investigate the issue further.

 

Additional Tips

  • Deleting the NordPass Keychain items will log you out of NordPass, so you'll need to sign in again afterward. This should only be necessary once.

 

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