Problem
Some of your saved items aren't visible while connected to your network.
Common Symptoms
- Recently added items are missing
- Item count differs between devices
Troubleshooting
- Make sure your internet connection is stable.
- Sync items in Web Vault.
- Re-log in to the NordPass application, extension, or Web Vault.
- Force quit the NordPass application.
- Restart your device.
- Uninstall the NordPass application and install it again using our guides.
- Click on the “Sync data” button, located at the top-right corner of settings, if you are using an extension/application/Web Vault. If you are using a mobile device, pull down to manually sync data between platforms.
Additional Tips
Contact our Customer Success team if the issue persists.