Can't see items in NordPass vault

If you use NordPass and find that some of your saved items aren't visible while connected to your network, follow these steps:

 

  1. Make sure you have a stable internet connection.

  2. Refresh the NordPass vault.
     
    • For NordPass extension: Open the extension and select View in tab. Then, try to reload the page in your browser.

      View in tab.png

    • For mobile apps: Swipe down on the screen.

  3. Re-login to your account. 

IMPORTANT: A complete re-login involves signing in via the Nord Account website. 

 

Logging out on desktop

To log out via Desktop, follow these steps:

  1.  Open Settings.

    Settings desktop.png

  2. Select Log Out next to your email.

    Log out desktop.png
    Once you have logged out, you will need to log back in.

 

Logging out on mobile

To log out on your mobile device, follow these steps:

  1. Go to Profile.

    Profile (2).png
  2. Tap Switch account.

    Switch account.png

  3. Select Log Out.

    Log out APP.png
    After following the steps, you will need to log in once more.

 

This should sync your NordPass items across different devices. If the issue persists, you can try these additional steps:

 

  • Force quit NordPass application.

  • Restart your device.

  • Reinstall the NordPass application. 

If you're still having trouble syncing your NordPass items, contact our Customer Support team for assistance. Please include details about your devices and operating systems and let us know which troubleshooting steps you've already tried.

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