Can't see items in NordPass vault

If you use NordPass and find that some of your saved items aren't visible while connected to your network, follow these steps:

1. Make sure you have a stable internet connection.
   
   
2. Refresh the NordPass vault.
    
   • For NordPass extension: Open the extension and select View in tab. Then, try to reload the page in your browser.
     
     
     
     
   • For mobile apps: Swipe down on the screen.
     
     
3. Re-login to your account. 
   
   

IMPORTANT: A complete re-login involves signing in via the Nord Account website. 

• On desktop: Open Settings and select the Log Out button next to your email.
  
  
  
  
•  On mobile: Go to Profile > Menu. Tap the Log Out button at the bottom.
  
  
  
  

This should sync your NordPass items across different devices. If the issue persists, you can try these additional steps:

• Force quit NordPass application.
  
  
• Restart your device.
  
  
• Reinstall the NordPass application. 
  
  

If you're still having trouble syncing your NordPass items, contact our Customer Support team for assistance. Please include details about your devices and operating systems, and let us know which troubleshooting steps you've already tried.