Can't see items in NordPass vault

If you're using NordPass and notice that not all of your saved items are visible while you're connected to your network, try these steps:

 

  1. Make sure you are connected to a stable network. 

  2. Refresh NordPass vault.
     
    • For NordPass standalone extension: open extension and select View in tab. Then try to reload the page in your browser. 
      Screenshot 2024-04-03 at 17.43.25.png
    • For mobile apps: swipe down on the screen. 

  3. Re-login to your account. It's important to note that a complete re-login involves signing in via the Nord Account website. 

    • On desktop: open Settings and select the Log Out button next to your email.
      Screenshot 2024-04-03 at 17.49.14.png
    •  On mobile: go to Profile > Menu. Tap the Log Out button at the bottom. 
      File.jpg

This should make sure that your items are synced across different devices. If the issue persists, you can try these additional steps:

  • Force quit NordPass application.
  • Restart your device.
  • Reinstall NordPass application. 

 

If you are still having difficulties with syncing NordPass items, please don't hesitate to reach out to our Customer Support team. To help us assist you more efficiently, include details about the devices and operating systems you're using, as well as any specific steps you've already tried.