How to use Trusted Contacts

Introduction

The Trusted Contacts feature protects shared passwords from hackers trying to intercept them. When you add a trusted contact, you directly swap security keys that encrypt your passwords—like exchanging secret codes in person—making it nearly impossible for outsiders to steal them.

 

This guide will explain how to set up and use the Trusted Contacts feature while using NordPass on desktop devices with Premium, Family, and Business subscriptions.

 

Here's what to do

How to add a Trusted Contact

  1. Log in to your NordPass desktop application, extension, or Web Vault.
  2. Click on the "Cog" button located on the upper-left side to access Settings.
  3. Scroll down and click on the "Advanced" button located in the Other category.
  4. Next, select the "Add New Contact" button, enter the recipient's email address, and click on the "Continue" button.
  5. Enter a message of up to 100 characters and click the "Encrypt" button. The message will be automatically encrypted with the recipient's public key. Now, it can only be decrypted with the recipient's private key.
  6. An encrypted message will appear at the bottom. Share it with the person you want to add as a Trusted Contact (recipient).
  7. Next, the recipient will need to log in to their NordPass account, access the Settings by clicking on the "Cog" icon, and select the "Advanced" button.
  8. Afterward, they will need to click the "Accept" button, enter the encrypted message, and select the "Decrypt" button. 
  9. If the messages match, they will see the same decrypted message you have entered and should click the "Confirm" button.
  10. Now, come back to the Trusted Contacts section and select the "Accept" button, located next to the recipient's email address.  
  11. After confirming that the decrypted message matches yours, select the "Confirm" button.
  12. After completing these steps, you have successfully added a Trusted Contact.

 

How to share Items with a Trusted Contact

  1. Log in to your NordPass desktop application, extension, or Web Vault.
  2. Locate the items you want to share, click on the "Three-dots" button next to them, and select the "Share" button.
  3. Next, enter the recipient's email address, and choose an access level:
    • Can edit: the recipient will be able to edit the items that are shared with you.
    • Can share: the recipient will be able to share, view, and autofill data.
    • Can view: the recipient will be able to view, copy item details, and autofill data.
    • Can autofill: the recipient will be allowed to autofill the data.

      Note: If you wish to learn more about access levels, check out our guide on managing access levels in NordPass.
       
  4. Afterward, select the "Share" button, and the item will appear in the recipient's NordPass Shared Items folder, where they can accept or decline it.

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