Autolock does not work

The Autolock feature gives you the option to choose after what period of time the NordPass Password Manager will lock itself to protect your information.


Even if the Autolock feature is set, for security reasons you might be asked to enter your Master Password in the following cases: 

  • You have changed your Wi-Fi spot (f.e. from workplace to home network);

  • You have completely turned off/on/rebooted your computer and lost your Internet connection.


However, it only changes the time period of locking your vault and will not have an impact on how many times you will be asked to log in using your email address, the 6-digit code, and the Multi-Factor Authentication code if enabled.

If the issue still remains after, contact our Customer Success team for guidance.

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