How to find the NordPass application and extension logs

Introduction

This guide explains how to find NordPass application logs on various operating systems and platforms. Our customer support team will use these files to more easily identify and resolve the issue you may be experiencing.

NOTE: NordPass logs are generated automatically; you don't need to generate them yourself.

Here's what to do

Extension

1. Right-click anywhere in your browser extension and select the "NordPass" button.
2. Next, click on the "Download logs" button.
3. After downloading the files, attach them and send them to our customer support team by following our guide, while explaining the issue you are experiencing.

Desktop app

Windows

1. Press the "Win Key" + "R" buttons, enter "appdata" and select the "OK" button.
2. Open the "Roaming" folder, then the "NordPass" folder inside it, and finally open the "logs" folder. 
3. Send all log_***.log, prod-***.log, and prod-u-***.log files to our customer support team by following our guide, and explain the issue you encountered.

MacOS

1. Open the "Finder" application.
2. Click  "Shift (⇧)" + "Command key (⌘)" + "G" buttons.
3. Enter this path: "~/Library/Application Support/NordPass/logs", then press "Enter".
4. Once the "logs" folder opens, send all log_***.log, prod-***.log, and prod-u-***.log files to our customer support team by following our guide, and explain the issue you encountered.

Linux

1. Press "CTLR" + "ALT" + "T" to open the terminal.
2. Next, write this command and press the "Enter" button: nautilus ~/snap/nordpass/common/logs/
3. Alternatively, the logs can be found under another command: ~/snap/nordpass/common/logs
4. Once the file manager opens, you should find all the NordPass log files.
5. Copy the log files and send them to the customer support team by following our guide, and describe the issue you are having.

Mobile app

iOS

1. Open the NordPass application.
2. Shake your device and tap on the "Share" button.
3. Next, select the "Copy" button, follow our guide to contact customer support, attach the copied files, and describe the issue.

Android

1. Open the NordPass application.
2. Shake your device and save the files to your chosen application (for example, Google Drive).
3. Afterward, follow our guide to contact customer support, attach the logs, and describe the issue.

WebVault

1. Open the NordPass WebVault and log in.
2. Click the "Cog" button in the upper-left corner to access Settings.
3. Scroll down and click on the "Download" button next to the "Application logs". 
4. After downloading the files, attach them and send them to our customer support team by following our guide, and describe the issue you are having.