We have a 30-day money-back guarantee policy for personal account customers: If you wish to claim a refund, you can do so by canceling the subscription within 30 days following the initial purchase of the selected NordPass plan.
The guarantee applies only to your initial subscription purchase. Once your subscription renews, it’s no longer eligible for a refund under this policy (unless local laws require otherwise). For full details, please see our Terms of Service.
Visit our article about cancelling the auto-renewal of a NordPass subscription if you wish to stop the NordPass services after your subscription ends.
Your refund will be paid the same way you made your payment unless both sides agree otherwise or applicable law prohibits it.
To receive a refund, please contact our Customer Support Team by selecting one of the contact options below.