What is your money-back policy?

We have a 30-day money-back guarantee policy for personal account customers: If you wish to claim a refund, you can do so by canceling the subscription within 30 days following the initial purchase of the selected NordPass plan. If you're a Business customer, please refer to money-back policy for Business customers.

Your refund will be paid the same way you made your payment unless both sides agree otherwise or applicable law prohibits it. 

Note: The policy applies to the initial purchase only. Once your subscription is renewed, it cannot be refunded unless applicable law provides otherwise.

For more information, go to our Terms of Service. 

If you would like to receive a refund, contact our Customer Support team.