I have been charged twice

Please contact our Customer Success team and provide as much information about your payment as possible. The following information will help us identify your payments: 

  • Payment type (Credit card, Amazon Pay, Crypto Currencies, etc.).

  • Payment date(s) - tell us your last payment date.

  • The amount that was taken from your account.

  • In some cases, we may ask you for a photo/screenshot as proof of your transaction.