Forgot your NordPass Master password and no recovery code?

Problem 

If you've forgotten or haven't saved the Recovery codes and Master Password you used to access your NordPass account, you'll need to reset your recovery code using biometrics—either a face or fingerprint scan.

 

Common symptoms 

  • When you try to log in with your Master Password, you get the error message “Incorrect Master password. Please double-check and try again.”

 

Troubleshooting

  1. Log in to your NordPass application. When biometrics are enabled, you can log in without entering your Master Password.

    Note: Biometric unlock is available for Windows, macOS, Android, and iOS applications, as well as the NordPass browser extension.
     
  2. Click the "Settings" button in the upper-left corner if you are using a Desktop application. If you are using a Mobile device, tap on the "Profile" button and select "Settings".
  3. Scroll down to the Security section and tap the "Reset Recovery Code" button.
  4. Next, tap on the "Reset" button.
  5. Confirm your identity with your biometrics or Master Password. 
  6. Afterward, you will receive your new Recovery code. Click on the "Done" button to save the changes.

 

Additional Tips

  • We recommend downloading your recovery code as a PDF and storing it in a secure location only you can access, such as a private cloud folder, so you can retrieve it anytime.
  • If you can't remember your Master Password or recovery code and don't have biometrics enabled, please follow our guide to reset your NordPass account.

Was this article helpful?

Thank you for your feedback!