Forgot your NordPass master password and no recovery code?

Important: This article explains how to recover your password If you have a personal account. If you have a business account, you will need to follow the separate NordPass Business Master Password reset process. Be sure to choose the appropriate flow based on your account type.

 

In case you lost both NordPass master password and recovery code (or you didn’t have recovery code at all), you can use user biometrics to generate a new or reset previously generated recovery code, which can then be used to reset your master password. Biometric unlock is available for Windows, MacOS, Android, and iOS applications, as well as the NordPass browser extension.

If you have biometrics enabled to unlock NordPass, follow these steps to generate a new or reset your recovery code:

  1. Log in to your NordPass application. When biometrics are enabled, you can log in without entering your Master Password.

  2. Press the settings button located on the upper-left side: 

    View of NordPass dashboard, settings button is highlgihted.png

  3. Scroll down to the security section and select the reset recovery code button:

    View of NordPass settings security section, reset recovery code button is highlighted.png

  4. Next, press the reset button:

    View of NordPass reset recovery code section, reset button is highlighted.png

  5. Confirm your identity with your biometrics. Afterward, you will receive your new recovery code. Press the done button to save the changes: 

    View of NordPass new recovery code.png

The code shown in the screenshot is an example

Note: We suggest downloading the recovery code as a PDF file and storing it in a safe location or Cloud to gain access to it anytime.

 

If you don't have access to either your master password or recovery code and can’t generate a new code with biometrics, unfortunately, there is no way to recover your account and items stored in your vault. The only option is to do a full account reset so you can create a new Master Password to access your account. That being said, please note that resetting your NordPass account will delete all items saved in your vault.

 

If you are sure that you will not remember your master password, have also lost the recovery code, and do not have biometrics enabled, please complete the NordPass account reset form to request a full account reset. 

 

Alternatively, you can also contact our customer support team.

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