How to reset NordPass account

Introduction

This guide will explain how to fully reset your account and recover access to NordPass if you’ve lost your Master Password and Recovery code.

Note: This reset will delete all of your NordPass items.

Here's what to do

1. Open the NordPass desktop and mobile applications, extensions, or Web Vault.
2. Select the "Forgot your Master Password?" button, and if you don't have your recovery code, click "Don't have Recovery Code?"
3. Next, click the "Get Reset Code" button. We will send a vault reset confirmation email to your inbox, valid for 48 hours.
4. After opening the email, click the link and enter your email address and the request ID in the form.
5. After completing these steps, you have successfully reset your NordPass account. After this process, your Vault’s items will be deleted.
   
   Note: If you wish to cancel the reset, click on the link located in the "NordPass Vault has been reset email" and enter the provided request ID. After 7 days, the reset becomes irreversible.