How to reset NordPass account

If you have lost your NordPass Master Password and Recovery Code, you can regain access to NordPass by fully resetting your account.

Please note that this reset will delete all of your NordPass items.

Here are the steps on how to reset the NordPass account

First, fill out the NordPass account reset form to request a full account reset. Alternatively, you can also contact our customer support team and let our team know why you want to do a full reset.
Our support team will send you a reset link to your NordPass email address. If you can't find the letter, make sure to check spam/junk folders in your inbox:
Open this letter and click on the link:
Copy the request ID from the letter and paste it into the link along with your email address:
Click the reset my vault button to do a full account reset:
You will get another letter confirming that your NordPass vault has been reset. In the same letter, you will also receive a request ID to cancel the reset in case you find your Master Password or Recovery Code. You will have 7 days to cancel the reset. After that, your vault will be deleted permanently.
After resetting, open NordPass and log in to your Nord Account (this password was not reset). If you lost your Nord Account password, you can reset it here.
Go back to NordPass and create a new Master Password. Also, remember to generate your Recovery Code.
If you are still asked to enter your Master Password instead of creating a new one, try to re-login to your Nord Account. To log out, click the switch account button:
Afterwards, select the three-dot button:
Select the log-out button:
If you are using a mobile device, you can log out by pressing the email address button:
Next, select the checkmark button:
Lastly, press the log out button and try to log in once more: