Forgot your Master Password and no Recovery Code?

Unfortunately, if you have forgotten your Master Password and lost the Recovery Code, there is no way to recover your account or the items stored within your vault. The only option is to reset your NordPass account and recreate your password vault from scratch. NordPass has no knowledge of your Master Password, Recovery code, or any of the items saved in your vault, as we operate under a zero-knowledge architecture basis.

If you are sure that you will never remember your Master Password and have also lost the Recovery Code, please contact our Customer Support team to reset your NordPass account.

This being said, please note that resetting your NordPass account will delete all items saved in your vault.