Problem
If you've forgotten your master password, you'll need to initiate a master password reset using the recovery code.
If you don’t remember your master password and can't find the recovery code, read this article to learn how to reset your account.
Common symptoms
- When you try to log in with your master password, you get the error message “Incorrect Master password. Please double-check and try again.”
Troubleshooting
- Log in to your NordPass account, and click the "Forgot your master password?" button.
- Find your recovery code. The recovery code is a 24-symbol code you were prompted to save during account setup.
- Enter your recovery code and select the "Continue" button.
- Create your new master password and press the "Continue" button again.
Additional tips
- Never reuse old passwords.
- Make sure to create a strong password that contains 12 characters, a combination of upper and lowercase letters, and a healthy mix of special characters and numbers.