NordPass Authenticator recovery

NordPass Authenticator can be enabled on one device or browser (when using the new NordPass standalone extension) only, meaning, that if the device is lost your organization member will no longer be able to use NordPass as an authenticator. To avoid this, the NordPass organization’s Owners and Admins can reset the NordPass Authenticator functionality for their members so they can enable it again.

Note: If the member still has access to the same device where NordPass Authenticator was enabled and the NordPass was not reinstalled,* the NordPass Authenticator functionality can be recovered by following the steps provided here.

*If the NordPass was uninstalled and NordPass Authenticator was enabled, the user will no longer be able to access NordPass Authenticator on that device or enable it on a different one. To continue using our authenticator, the organization member needs to contact Admin or Owner to request a reset. 

Lost access to a device where the NordPass Authenticator was enabled

To reset the NordPass Authenticator for a member who has lost access to their device or reinstalled their NordPass application/extension follow the steps below:

1. Log in to NordPass Admin Panel as organization Owner or Admin. 
   
   
2. Open Members page, locate the member you wish to reset the NordPass Authenticator for, and click their email address to open the member profile.
   
   
   
   

3. Select Reset Authenticator.
   
   
   
   

4. NordPass Authenticator functionality is reset and the member can set it up again by following this guide.

Have access to a device where the NordPass Authenticator was enabled

If members have access to the device where the NordPass Authenticator was enabled and have not reinstalled NordPass, they can re-enable the authenticator themselves. Members will see a message below when trying to view or use an item with a two-factor code if biometrics were changed or removed on that device.