How to get NordPass security and compliance documents

Introduction

This guide will explain how to acquire NordPass security and compliance documents or reports.

 

Here’s what to do

  1. Go to the NordPass Trust Center and click on the “Request Access” button.
  2. Alternatively, press the “Request” button next to the available documents, located in the “Documents” section.
  3. Enter your work email address, and click on the “Continue” button.
  4. Next, enter your full name, job title, company name, and select the reason for the request from the dropdown menu.
  5. Afterward, choose which protected documents you would like to access.
  6. If you have chosen the “All protected documents” option, continue to the other steps. However, if you chose the “Selected documents only” option, select which document you would like to access from the dropdown menu:
    • NordPass Business HIPAA Report
    • NordPass Business ISO 27001 Certificate
    • NordPas Business Penetration Test Report
    • NordPass Business SOC 2 Type 2 Report
    • NordPass Business Subprocessors
       
  7. Once you have filled out the request access form, click on the “Send Request” button.
  8. After completing these steps, we will send you an email notification when your request has been approved. Open it, and click on the “View Trust Center” button.
  9. When NordPass’s Trust Center website opens, enter the 6-digit code that we have sent to your email address and select the “Continue” button.

    Note: If you are not an existing customer, you will be prompted to sign an NDA.
     
  10. If you have not received an email with a 6-digit code, click on the “Send new code” button instead. 
  11. Once your access is granted, simply click the "Download" button next to the relevant document to acquire it.

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