Resetting NordPass Master Password as an Owner

Introduction

This guide walks you through approving a member's Master Password reset. This action allows members to change their Master Password.

Here's what to do

1. Log in to NordPass Admin Panel as the organization Owner and select the "Members" button on the left.

2. Select the “Recoveries” tab.

3. Locate the member whose Master Password you wish to reset, and click “Approve”.
   
   
    
4. Match the 4-digit code provided by the organization member.
5. When the account recovery is approved, the new Master Password and Recovery Code will replace the old ones. The user will be notified that they can now access their vault with the new Master Password.
   
   Note: When denied, the Account Recovery request is deleted. The user will be notified that the request was not approved. A new request can be sent at any time.

Additional tips

• If no action is taken within 5 days, the account recovery request will expire, and the user will be notified via email.

• The user can get the Recovery Code from the NordPass application on the same device where account recovery was initiated