How to reset MFA for my organization member

Introduction

This guide will explain how to reset MFA for your organization’s members in case they have lost their device or need to set up MFA with another device.

Note: The following steps require multi-factor authentication (MFA) to be enabled for your organization. If it is not set up, please use our guide to configure it now.

 

Here's what to do

  1. Log in to the NordPass Business admin panel as the organization Owner or Admin.
  2. Select the “Members” button located on the left side.
  3. Locate the member you wish to reset MFA for, and click their email to view their profile.
  4. Next, click the “Reset MFA” button, and they will be able to set up MFA again during their next login. 

 

Additional Tips

  • To keep your members' accounts protected, it is essential that they re-enable multi-factor authentication (MFA) if it has been turned off. Therefore, we recommend encouraging them to set it up using our guide. 
  • Keep in mind that even if you have the most privileged role in NordPass, you can’t reset your own MFA; you must ask another Owner or Admin to do it for you.

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