Once the user sends an account recovery request to the Organization’s Owner, the owner has 2 options:
- To approve the account recovery:
When the account recovery is approved, the new Master Password and Recovery Code will replace the old ones. You will be notified that you can now access your vault with the new Master Password.
- To deny the account recovery:
When denied, the Account Recovery request is deleted. You will be notified that your request was not approved. You can send a new request any time but in case this happens again, we would suggest contacting your Organization’s Owner first.
What happens if the owner takes no action in 5 days?
If the owner takes no action in 5 days, the account recovery request will expire. In case this happens, you will be notified via email. You can send a new recovery request any time but in case this happens again, we would suggest contacting your Organization’s Owner first.
Where can I find my new Recovery Code?
You can only get the Recovery Code from the NordPass application in the same device where account recovery was initiated. In case you can’t find the Recovery Code, you can always generate a new one in the apps’ Settings.
If you have any questions regarding NordPass Business, feel free to drop us an email at firstname.lastname@example.org.