Problem
Sometimes, you may be unable to log in to your NordPass account because the Multi-Factor Authentication (MFA) code is incorrect, expired, or unavailable. This guide explains how to resolve common MFA-related login issues.
Common Symptoms
- You receive an error stating that the MFA code is incorrect.
- Your authenticator app's 6-digit code isn't accepted.
- You no longer have access to the device with the authenticator app.
- You are prompted for an MFA code, but cannot generate one.
Troubleshooting Steps
- Make sure you are using the correct MFA code. The MFA code is a 6-digit code generated in your authenticator app and is not sent by email.
- Check that MFA was set up with the correct email address. Make sure the email address used to set up MFA matches the email address on your NordPass account.
- Verify that the MFA code has not expired. MFA codes refresh frequently, so wait for a new code and enter it promptly.
- Use your backup codes if you no longer have access to the authenticator app.
- Select "See other options".
- Select "Enter one of your backup codes".
- Enter one of the backup codes you set up during MFA setup.
What to do if your NordPass MFA code doesn’t work.