How to get application logs on Android

If you cannot access your vault or get any error while trying to log in, you can send the application logs to our Customer Support team. Please specify what exact issue you are experiencing and on what exact day the issue started to occur.

Here are instructions below on how to do it:

 

  1. Log in to the NordPass application and go to the Profile section. 

  2. Tap on the Help section.
    Screenshot_20231023_133518_NordPass.jpg

  3. Tap the Share logs button. 
    Screenshot_20231023_133522_NordPass.jpg
  4. This will open a window where you can choose your way of sharing the file. Choose your wanted email provider and send it to the support@nordpass.com email address. Please make sure to specify what exact issue you experienced and on what exact day the issue started to occur.

 

Alternatively, you can generate logs without needing to log in by simply shaking your mobile device. Then, choose your email provider and send it to the support@nordpass.com email address.