Items do not sync between devices? Empty vault?

Having difficulties seeing your saved items on a different device? Do not freak out!

Please note that if you manage your vault in offline mode, your saved information will not sync. Also, double-check whether you are not using the userless account as the saved information is can be different then the one you saved using your Nord Account.

However, if you are always connected to your network when using NordPass and cannot see a part or all of the items, just refresh your vault. For mobile devices, just swipe down.

If the issue persists, just re-log into your account via the application. Please note that complete re-login is done by logging in via the Nord Account website.

Whatever the case, do not hesitate to contact our Customer Success agents for some guidance or to further investigate your issue. Please be as specific as possible on what devices and their operating systems you are using and what exact steps were already taken.