During troubleshooting with our Customer Support team, you may be asked to send a screenshot of, for example, an error message on your device to help diagnose the issue.
For some guidance on how to take a screenshot you can refer to our articles:
- How to take a screenshot on Windows
- How to take a screenshot on Linux
- How to take a screenshot on macOS
If you're contacting our Customer Support via e-mail (support@nordpass.com), you can attach the screenshot file as an attachment in the letter, as you would with any other file.