During troubleshooting with our Customer Support team, you may be asked to send a screenshot of, for example, an error message on your device to help diagnose the issue.
For some guidance on how to take a screenshot you can refer to our articles:
- How to take a screenshot on Windows
- How to take a screenshot on Linux
- How to take a screenshot on macOS
If you're contacting our Customer Support team, you can attach the screenshot file under JPG or PNG format as an attachment in the letter, as you would with any other file.