How to take a screenshot?

During troubleshooting with our Customer Support team, you may be asked to send a screenshot of, for example, an error message on your device to help diagnose the issue.

For some guidance on how to take a screenshot you can refer to our articles:

If you're contacting our Customer Support team, you can attach the screenshot file under JPG or PNG format as an attachment in the letter, as you would with any other file.