How to take a screenshot on macOS?

During troubleshooting with our Customer Support team, you may be asked to send a screenshot of, for example, an error message on your device to help diagnose the issue. Below, you can find a relevant tutorial on how to make and upload screenshots on your macOS device.

To take a screenshot on your device, please follow these steps:

How to take a screenshot of your entire screen:

  1. Press Shift-Command (⌘)-3.
  2. Find the screenshot as a .png file on your desktop.

How to take a screenshot of a portion of your screen:

  1. Press Shift-Command-4. The pointer changes to a crosshair.
  2. Select the area you wish to take a screenshot of.
  3. Find the screenshot as a .png file on your desktop.

If you're contacting our Customer Support via e-mail (support@nordpass.com), you can attach the screenshot file as an attachment in the letter, as you would with any other file.