How to take a screenshot on macOS?

During troubleshooting with our Customer Support team, you may be asked to send a screenshot of, for example, an error message on your device to help diagnose the issue. Below, you can find a relevant tutorial on how to make and upload screenshots on your macOS device.

To take a screenshot on your device, please follow these steps:

How to take a screenshot of your entire screen:

  1. Press Shift-Command (⌘)-3.
  2. Find the screenshot as a .png file on your desktop.

How to take a screenshot of a portion of your screen:

  1. Press Shift-Command (⌘)-4. The pointer changes to a crosshair.
  2. Select the area you wish to take a screenshot of.
  3. Find the screenshot as a .png file on your desktop.

If you're contacting our Customer Support team, you can attach the screenshot file as an attachment in the letter, as you would with any other file.