During troubleshooting with our Customer Support team, you may be asked to send a screenshot of, for example, an error message on your device to help diagnose the issue. Below, you can find a relevant tutorial on how to make and upload screenshots on your Linux device.
In order to take a screenshot on your device, follow these steps:
Press PrtScn to take a full-screen screenshot. The screenshot will show everything in your display. You will be prompted to select where you would like to save the screenshot file.
- The Print Screen key is located at the top of the keyboard, usually between F12 and ScrLk. It may be labeled Print Screen, PrtScn, PrntScrn, or something else similar.
Alternatively, use the Screenshot application. Follow these instructions to do so:
1. To locate it, go to the applications menu. There, in the search box, type in Screenshot. Open the app.
2. In the app, you will be able to choose if you wish to take a full screenshot or select an area. Then, simply press the Take Screenshot button.
3. Afterwards, you will be prompted to save the screenshot. Select the folder where you wish to store the screenshot image file and click Save.
If you're contacting our Customer Support team, you can attach the screenshot file as an attachment in the letter, as you would with any other file.