How to get connection logs on macOS?

If you cannot access your vault or get any error while trying to log in, you can send application logs to support@nordpass.com. Here are instructions below on how to do it:

  1. Click Shift (⇧) + Command Key (⌘) + G;
  2. To open the NordPass chrome extension logs folder, write this path below and click OK:
~/Library/Application Support/Google/Chrome/NativeMessagingHosts/

To open Mozilla Firefox add-on logs, write this path instead:

~/Library/Application Support/Mozilla/NativeMessagingHosts/

You will find nordpass-logs folder, open it and send the files to the Customer Success team describing the issue you are having.