If you cannot access your vault or get any error while trying to log in, you can send application logs to email@example.com. Here are instructions below on how to do it:
- Click Shift (⇧) + Command Key (⌘) + G;
- To open the NordPass chrome extension logs folder, write this path below and click OK:
To open Mozilla Firefox add-on logs, write this path instead:
You will find nordpass-logs folder, open it and send the files to the Customer Success team describing the issue you are having.