How to get connection logs on macOS?

If you cannot access your vault or get any error while trying to log in, you can send application logs to Here are instructions below on how to do it:

  1. Click Shift (⇧) + Command Key (⌘) + G;
  2. To open the NordPass chrome extension logs folder, write this path below and click OK:
~/Library/Application Support/Google/Chrome/NativeMessagingHosts/

To open Mozilla Firefox add-on logs, write this path instead:

~/Library/Application Support/Mozilla/NativeMessagingHosts/

You will find nordpass-logs folder, open it and send the files to the Customer Success team describing the issue you are having.