How to get application logs on macOS

If you cannot access your vault or get any error while trying to log in, you can send the application logs to our Customer Support team. Please specify what exact issue you are experiencing and on what exact day the issue started to occur.

Here are instructions below on how to do it:

 

  1. Open Finder

  2. Click Shift (⇧) + Command Key (⌘) + G.

  3. Write this path ~/Library/Application Support/NordPass/logs and press Enter key. 
    Screenshot 2024-04-05 at 11.27.41.png
  4. This will open your NordPass logs folder.
    Screenshot 2024-04-05 at 12.22.21.png
  5. Send all log_***.log, prod-***.log, and prod-u-***.log files to the Customer Support team describing the issue you have encountered.