If you cannot access your vault or get any error while trying to log in, you can send the application logs to our customer support team. Please make sure to specify what exact issue you experience and on what exact day the issue started to occur.
Here are instructions below on how to do it:
- Click Shift (⇧) + Command Key (⌘) + G;
- To locate the NordPass application logs folder, write this path ~/Library/Application Support/NordPass/logs and click Go:
- There, you will find the logs folder. Open it and send all of them - the log_***.log, prod-***.log, and prod-u-***.log files to the Customer Success team describing the issue you have encountered.
- Alternatively, application logs can be reached by simply typing in log_***.log on a Finder search bar.