If you cannot access your vault or get any error while trying to log in, you can send the application logs to firstname.lastname@example.org. Here are instructions below on how to do it:
1. Click Shift (⇧) + Command Key (⌘) + G;
2. To locate the NordPass application logs folder, write this path ~/Library/Application Support/NordPass/logs and click Go:
3. There, you will find the logs folder. Open it and send all of them - the log_***.log, prod-***.log and prod-u-***.log files to the Customer Success team describing the issue you are having.