If you cannot access your vault or get any error while trying to log in, you can send the application logs to our Customer Support team. Please make sure to specify what exact issue you experience and on what exact day the issue started to occur.
Here are the instructions on how to find it:
- Press CTRL+ALT+T (it will open terminal);
- Write down this command:
nautilus ~/snap/nordpass/current/.config/NordPass/logs/Alternatively, the logs can be found under another command:
- A file manager should open up, in which all the NordPass log files should be found.
- Copy the log files where you can easily find them and send them by contacting the Customer Success team describing the issue you are having.