How to get connection logs on Windows

If you cannot access your vault or get any error while trying to log in, you can send application logs to Here are instructions below on how to do it:

  1. Press Win Key + R;
  2. Write down %appdata% into the field and click OK;
  3. Locate and open NordPass folder.

You will find logs folder, open it and send the files to the Customer Success team describing the issue you are having.