How to get application logs on Windows

If you cannot access your vault or get any error while trying to log in, you can send application logs to support@nordpass.com. Here are instructions below on how to do it:

1. Press Win Key + R;

2. Write down appdata into the field and click OK;

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3. Go to Roaming > NordPass;

4. There, you will find the logs folder. Open it and send all of them - the log_***.log, prod-***.log and prod-u-***.log files to the Customer Success team describing the issue you are having.

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