If you cannot access your vault or get any error while trying to log in, you can send application logs to firstname.lastname@example.org. Here are instructions below on how to do it:
1. Press Win Key + R;
2. Write down appdata into the field and click OK;
3. Go to Roaming > NordPass;
4. There, you will find the logs folder. Open it and send all of them - the log_***.log, prod-***.log and prod-u-***.log files to the Customer Success team describing the issue you are having.