How to get application logs on Windows

If you cannot access your vault or get any error while trying to log in, you can send application logs to Here are instructions below on how to do it:

1. Press Win Key + R;

2. Write down appdata into the field and click OK;


3. Go to Roaming > NordPass;

4. There, you will find the logs folder. Open it and send all of them - the log_***.log, prod-***.log and prod-u-***.log files to the Customer Success team describing the issue you are having.