If you cannot access your vault or get any errors while trying to log in, you can send application logs to our Customer Success team. Please make sure to specify what exact issue you experience and on what exact day the issue started to occur.
Here are instructions below on how to do it:
- Press Win Key + R;
- Write down appdata into the field and click OK;
- Go to Roaming > NordPass;
- There, you will find the logs folder. Open it and send all of them - the log_***.log, prod-***.log, and prod-u-***.log files to the Customer Success team describing the issue you are having.