Forgot your Master Password and no Recovery Code?

If you have lost your NordPass Master Password and Recovery Code, unfortunately, there is no way to recover your account and items stored in your vault. The only option is to do a full account reset so you can create a new Master Password to access your account. That being said, please note that resetting your NordPass account will delete all items saved in your vault.


In case you are still able to access your NordPass account on your mobile device and have the biometrics enabled to unlock NordPass, you can generate a new Recovery Code from the NordPass settings menu. With the new Recovery Code, you can reset your Master Password by following this guide

 

If you are sure that you will never remember your Master Password and have also lost the Recovery Code and do not have biometrics enabled, please contact our Customer Support team to reset your NordPass account.