Email Masking What is Email Masking? Email Masking is a premium NordPass tool that enables you to create alternative email addresses linked to your NordPass account’s primary email address. Also known as email aliasing, email masking is used to protect the main email address from unwanted spam, phishing, or other forms of online abuse. The tool generates a disposable email address in NordPass that forwards emails to your primary email inbox. If you are a Business customer, you'll have to enable this feature in the Admin Panel panel. Using a Free version of NordPass? Sign up for a free 30-day trial to try Email Masking and other premium NordPass features. How to use Email Masking in NordPass Open NordPass, select Email Masking in the Tools tab and click on Create Email Mask. With this step, you will agree to our privacy policy and create your first masked email address. Here, you will see a list of all your masked emails. Select the Create Mask button whenever you want to create additional masked emails. You can also create email masks directly via the autofill feature. To delete the email mask, select a specific masked email from the list and then click on the Delete Mask button in the top right corner. Frequently Asked Questions Email masking does not forward my emails. What can I do? Try sending yourself a test email from your regular email account to the email mask that is not forwarding emails. If you are seeing an error in your inbox like in the image below, and the email is still not forwarded, then contact our support team and provide the name of your email mask alongside the troubleshooting measures you've taken. Can I use an email mask as my NordAccount email address? No, you cannot. If you use an email mask as your NordAccount email address, you will no longer receive emails from any email masks. Additionally, you run the risk of losing access to your NordAccount if you forget your password, as the reset password verification email will no longer reach your inbox. What happens to emails that are sent to an alias after it has been switched off or deleted? If you have turned off email forwarding, all emails sent to the masked email will no longer be forwarded to your primary email inbox. You can reactivate this email mask anytime and new emails will be forwarded again.If the email mask is deleted, it cannot be recovered and you will not receive any new emails sent to it. Where does NordPass store incoming emails? When are they deleted from the server? NordPass securely stores incoming emails on its dedicated data servers located within the European Union. Incoming emails are deleted from NordPass servers based on two scenarios: The email was successfully sent to the primary email address. Email delivery has failed. If NordPass encounters issues in sending the email, such as delivery failures or other technical problems, the email will be retained on the server for a specific period while attempts to send it continue. The length of this period depends on the email protocol in use. Can I read forwarded emails in NordPass? No, emails sent to masked email addresses are forwarded to your regular email inbox and can be found there. Are there any limits to the number of email masks created? Yes, NordPass has specific limits on the number of email masks you can create, which vary based on your subscription plan. These limits ensure the service remains efficient and secure for all users. NordPass Premium and Family plans: Limit: Users can create up to 200 email masks per account. Daily creation limit: There is a daily limit of creating up to 30 email masks. NordPass for business plans: Limit: Business members can create an unlimited number of email masks. Daily creation limit: There is a daily limit of creating up to 30 email masks. What will happen to the email masks if my NordPass subscription expires? If your NordPass subscription downgrades to the Free version, you will still have access to the list of masks you created. However, you won't be able to use the tool, and NordPass will no longer forward incoming emails to your primary email address while your subscription is inactive. Was this article helpful? Yes No