NordPass Business clients can choose to create an organization and store their data in either U.S. or EU data centers. In this article, you will find answers to some frequently asked questions specific to NordPass Business in multiple data centers: creating and migrating your organization, inviting members, and item sharing restrictions.
How to create an organization in the U.S. or EU data center?A NordPass organization will be automatically created in the U.S. data center after purchasing a plan or signing up for a business free trial. If you wish to create an organization and store your data in the EU data center, please contact our Customer Success team. Please note that the organization and its members' accounts need to be stored in the same data center.
How to migrate an organization to a different data center?To migrate your organization from the U.S. to the EU data center, you will need to contact your NordPass Business account manager or our sales team at firstname.lastname@example.org and they will provide further instructions. Before migrating, please note that all data migration is done manually by the NordPass organization members.
Why I can’t see an invitation to join NordPass organization in the EU data center?Important: All team members invited to an organization in the EU data center must follow account creation instructions sent to their emails.
If you've created your NordPass account without following the email instructions, it will be stored in the U.S. data center. As a result, you won't be able to join an organization in the EU data center with that account and will need to contact our Customer Success team to request account deletion. After the account is deleted, reach out to an Owner or Admin of the organization to send another invite.
You can find additional information in Deleting account guide.
Why I can’t send invites to my team members?To join an organization in one of the data centers, a member's account needs to be created in the same data center as the organization itself. Owners and Admins will see a message below if the invite cannot be sent, and those team members will automatically receive an email with instructions on how to join your organization.
Refer to this guide for detailed steps on inviting members to the organization.
Members that cannot be invited:
Member has a personal NordPass account, and organization is created in the EU data center: members will need to contact our Customer Success team and request account deletion.
More information: Why I can’t see an invitation to join NordPass organization in the EU data center?
Member has a Business Account in a different data center: Owner or Admin will need to delete the member's account from the Admin Panel before they can be invited to another organization. Detailed steps for removing members from the organization.
Why I can’t share items due to data center restrictions?NordPass items can only be shared with other members if both their accounts are in the same data center: accounts in the U.S. data center cannot share items with accounts in the EU data center and the other way round.
Note: For members to share items with people outside their organization, Guest Sharing functionality must be enabled in the Admin Panel settings. For instructions on how to enable Guest Sharing, please refer to this guide.